Common questions
about the digital stamp card.

No. reloop uses the native Apple Wallet and Google Wallet that every smartphone already has. Your guests scan a QR code and tap "Add to Wallet" — done.

Under three minutes. Create an account, configure your program (how many stamps, which reward), print the QR code. You can start stamping right away.

Starter is free and fits up to 30 active stamp cards — ideal for trying it out. Once you grow: Business (€9.90/month, up to 5,000 cards) or Premium (€29.90/month, up to 25,000 cards). Starter and Business each cover 1 location, Premium up to 5 locations. No setup fee, no contract, cancel monthly. All prices plus 20% VAT.

Yes. Each location gets its own QR code, staff logins and can issue stamps. You can run campaigns centrally or per location. Starter and Business each cover 1 location, Premium up to 5. For more locations or POS integration we recommend a quick Enterprise call.

GDPR-compliant on Google Cloud EU servers (europe-west3, Frankfurt). We store only what is strictly necessary: anonymous card ID, stamp history, optionally an email. A data processing agreement (DPA) is available as a PDF download.

The card is tied to the device’s wallet but stays in our database. Install a new wallet, rescan the QR code with the same email — the stamps are back.

Only logged-in staff can stamp. Every stamp has a timestamp, an IP check and goes into the audit log. You set a max-stamps-per-day limit per program (default: 1). QR tokens are HMAC-SHA256 signed and expire after 60 seconds. On the Premium plan you can also disable card sharing entirely so each card lives on a single device.

No. All plans cancel monthly, with no contract. You can pause, upgrade or drop back to the free Starter plan at any time — your cards stay intact.

You get a CSV export of your programs, cards and stamp history. After 90 days of inactivity, personal data is automatically deleted (Art. 17 GDPR). Anonymous aggregates are retained for statistical purposes.

Yes. Logo, color, stamp icon, subtitle and reward text are configurable per program. The Business and Premium plans add custom branding in the wallet pass (your own hero image, your own program typography).

Google Wallet runs on Android 9 and up, Apple Wallet on iOS 11 and up. Both have been standard for years on most current smartphones. As a fallback we show the card in the browser; any smartphone with a camera is enough.

Yes. On the Premium plan we unlock agency mode: multiple businesses under one account, role-based access control, central billing. Ideal for franchise systems and marketing agencies.

Yes. With broadcasts you reach every cardholder as a push message in Apple Wallet and Google Wallet — ideal for promotions, holiday specials or opening-hours updates. You can target a single program or all active ones at once. Included from Business, with a higher monthly allowance on Premium.

Yes. Each staff member gets their own login (email + password or a staff QR code) and can stamp in parallel from their own smartphone. Every stamp is logged with staff ID, time and IP in the audit log — and in the monthly report you can see how many stamps and rewards each person issued.

Usually 1–2 seconds after the scan. We push the update straight to Apple PassKit and Google Wallet — without your guest having to open an app. Our server pre-renders the stamped hero image and serves it from cache.

You automatically get an email at 80% and at 100% of your current plan limit — with a direct upgrade link. Your existing cards keep working without restriction; only new sign-ups show your customers a friendly "no new cards right now" page until you upgrade or drop back below the limit. No sudden lockouts, no surprise bills.

Yes. Every month we automatically generate a PDF report for you: stamps issued, rewards redeemed, active cards, broken down by location and staff member. You can forward the PDF straight to accounting or branch management.

When your business wants a digital stamp card without a dedicated customer app, working directly in Apple Wallet and Google Wallet. Typical cases: cafés, bakeries, restaurants, take-away, salons, beauty studios and small chains in Austria, Germany and Switzerland that want to launch in minutes with QR-code onboarding and staff scanning — with GDPR-compliant EU hosting and a DPA.

reloop is not a native customer app and not a full-blown CRM. If you absolutely need your own app with custom content, a deeply integrated enterprise loyalty system with complex points logic across many channels, or a fully POS-native program without a separate scan step, another solution fits better. Our focus is the simple wallet stamp card with a low barrier to entry.

Alternatives include app-based loyalty systems, classic paper stamp cards, POS-integrated loyalty programs and generic wallet-pass platforms. reloop focuses on digital stamp cards in Apple Wallet and Google Wallet — fast rollout, no app download. You’ll find a fair comparison of the categories at reloop.cards/alternativen.