Terms & Conditions

These Terms & Conditions (hereinafter “T&C”) govern the contractual relationship between candybytes GmbH (company register entry pending, hereinafter “we,” “us,” or “Provider”) and the natural or legal person who uses reloop on a paid or free basis (hereinafter “Customer” or “Business”).

Deviating terms of the Customer shall only become effective if we have expressly agreed to them in writing. These T&C shall also apply to all future business relationships, even if they are not expressly agreed again.

reloop is directed exclusively at entrepreneurs within the meaning of § 1 of the Austrian Commercial Code (UGB). No consumer transactions are concluded.

Under reloop.cards we provide the Customer with a Software-as-a-Service solution (the “Service”) for creating and managing digital loyalty cards (stamp cards) that integrate with Apple Wallet and Google Wallet.

The Service includes in particular:

• Creating loyalty programs with your own branding
• Issuing wallet passes to end customers via Apple PassKit and the Google Wallet Loyalty API
• QR-code-based stamping by the Customer’s staff
• Analytics dashboard and staff management
• Push notifications to active cards

The specific scope of services depends on the plan selected by the Customer in accordance with reloop.cards/#pricing. We reserve the right to further develop the Service at any time, provided that this does not materially impair the core functionality owed under the contract.

The contract is concluded as soon as the Customer registers an account via reloop.cards and accepts these T&C as well as the privacy policy. For paid plans, the contract is concluded upon successful payment authorization.

We are entitled to refuse to conclude a contract without stating reasons (e.g., in the event of suspected abusive use).

The current prices are set out in the pricing overview at reloop.cards/#pricing. All prices are exclusive of 20% VAT.

Billing is carried out monthly in advance by credit card or SEPA direct debit via our payment service provider. Invoices are provided electronically; the Customer expressly consents to this by concluding the contract.

We reserve the right to adjust prices with a notice period of at least 30 days as of the beginning of a new billing period. In the event of a price increase, the Customer has a special right of termination effective as of the date the change takes effect.

In the event of late payment, we are entitled to charge default interest at the statutory rate (§ 456 UGB) and to temporarily suspend access to the Service after a single written reminder.

For all paid plans, the contract term is one month and is automatically extended by a further month at a time, unless the contract is terminated by the last day of the current billing period.

Termination is effected via the account settings in the dashboard or informally by email to support@reloop.cards.

The right to extraordinary termination for good cause remains unaffected for both parties. Good cause on our part exists in particular in the event of repeated breaches of these T&C or abusive use.

After the contract ends, we will, upon request, provide the Customer with an export of their data (CSV) within 30 days. Personal data will subsequently be deleted in accordance with our privacy policy, unless statutory retention periods prevent this.

The Customer undertakes:

• to provide correct and complete information upon registration and to keep it up to date
• to keep access credentials confidential and not to disclose them to third parties
• not to use the Service for unlawful purposes, in particular not to circumvent gambling, trade, or tax regulations
• to comply with its own obligations as a data controller toward its own customers (guests)
• not to introduce any unlawful, offensive content, or content that infringes the rights of third parties, into the Service (logos, program names, reward descriptions)

In the event of a breach, we reserve the right to remove the content concerned and, in serious cases, to terminate the contract extraordinarily.

Availability commitments and extended support services apply only where they have been expressly agreed in the booked plan or in an individual Enterprise contract. We announce planned maintenance work at least 24 hours in advance by email; emergency interventions are possible at any time without prior notice.

Outages due to force majeure, actions of our processors (Google Cloud, Apple, Google Wallet) that are beyond our control, and outages caused by the Customer’s fault are not included in the availability calculation.

For the term of the contract, we grant the Customer a non-exclusive, non-transferable right, limited in time to the duration of the contract, to use the Service for its intended purpose.

All rights to the software, design, documentation, and trademarks remain with us or our licensors. Reproduction, reverse engineering, or any other modification is not permitted, unless expressly permitted by law.

The Customer retains all rights to the content it uploads (logos, program names, customer data). The Customer grants us only the rights of use necessary for the performance of the contract (storage, transmission to wallet APIs, display in passes and poster printing).

We are liable without limitation for intent and gross negligence as well as for damage arising from injury to life, body, or health.

For damage caused by slight negligence, we are liable only in the event of a breach of material contractual obligations (cardinal obligations) and limited in amount to the foreseeable damage typical for the contract. In any event, liability is limited in amount to the fees paid by the Customer in the last twelve months.

For data loss, we are liable only to the extent that the loss could not have been avoided even with proper data backup by the Customer (e.g., regular exports).

We are not liable for damage arising from the failure of wallet APIs (Apple, Google), cloud services (Google Cloud), or payment service providers, unless we are at fault in selecting them.

When using the Service, the Customer processes personal data of its own customers (guests). In this respect, the Customer is the data controller within the meaning of the GDPR, while we are the processor pursuant to Art. 28 GDPR.

A corresponding data processing agreement (DPA) automatically becomes part of this contract and is available to the Customer in the dashboard for download and electronic signature. Details on the processing of your own data can be found in our privacy policy.

Both parties undertake to treat all confidential information of the other party that becomes known in the course of the contractual relationship as confidential for an unlimited period of time and not to disclose it to third parties.

We reserve the right to amend these T&C at any time with effect for the future. We will notify the Customer of material changes at least 30 days before they take effect by email. If the Customer does not object to the change within 30 days of receipt of the notification, the change shall be deemed accepted.

In the event of an objection, we are entitled to terminate the contract as of the date the change takes effect.

Austrian law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Linz, Austria.

Should individual provisions of these T&C be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory rule or by a valid provision that most closely reflects the economic purpose of the invalid provision.

Please direct any questions about these T&C to:

candybytes GmbH
Sophiengutstraße 20, 4020 Linz, Austria
support@reloop.cards